Returns Policy

Under the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (commonly referred to as the Distance Selling Regulations), consumers have the right to cancel their order and return goods within 14 days of receipt. This right applies to orders where goods are purchased for personal use and not for resale or business purposes. Full details of the Distance Selling Regulations can be found here. Consumers wishing to return goods must notify us within 14 days of receipt. The items must be returned in their original condition and packaging. You are responsible for the return shipping costs unless the goods are faulty or misdescribed. Exclusions: The Distance Selling Regulations do not apply to contracts for goods or services worth £42 or less. This means consumers may not have cancellation rights under these regulations for low-value orders. Business-to-Business (B2B) Sales: Orders placed by businesses are not covered by the Distance Selling Regulations. Business customers do not have the right to cancel or return goods unless the items are defective. Business sales are final, and any returns are subject to our discretion. More information on business-to-business transaction regulations can be found on the governments website.

Contact Us

If you have any questions about these terms and conditions, please contact us at info@cleaningproducts.net